FOR IMMEDIATE RELEASE TO THE RESIDENTS OF PELHAM, NH
TOWN HALL CLOSED TO THE PUBLIC BEGINNING FRIDAY, MARCH 20, 2020 (UNTIL FURTHER NOTICE)
Town officials are closely monitoring the COVID-19 situation and making adjustments to our Town operations as the pandemic changes, often on a rapid basis. We are committed to the continued health and safety of our residents as well as our employees and we want to do our part to reduce the risk of the spread of the COVID-19 virus. To that end, per the Board of Selectmen, effective Friday, March 20, 2020, all Town offices will be closed to the public until further notice.
While we are closed to the public, we are still staffing our offices and working to deliver the best services we can to the residents of Pelham during these difficult times. We will continue to operate through electronic services, as most interactions and transactions for our residents can be done online or arranged via phone, or by email. For those transactions that cannot be handled remotely, residents may call ahead to one of our offices where someone will be able to assist you either “curb side” or by appointment with the appropriate Town personnel to complete your transaction. Our staff will be working on-site, as well as remotely when and where appropriate so we can continue to be at your service.
If you have non-emergency COVID-19 related questions, please call 2-1-1(a state hotline manned 24/7 specifically for such questions) or online at www.211nh.org
PUBLIC MEETINGS: The March 31, 2020 Board of Selectmen meeting is still scheduled at this time and will start at 6:30PM. The existing law under RSA 91-A, the Right to Know Law, supports a board, committee or commission chairman taking steps to adjust to the challenges presented by conducting public meetings during the disruption presently being cause by the virus. We are evaluating all of the necessary steps to ensure that if in person meetings are held, they will be conducted in the safest possible way for our citizens, board and committee members. All remaining Town board and committee meetings are under review and additional information will be forthcoming about meetings in April and beyond.
FIRE DEPARTMENT: The Fire Department will continue to serve the residents of our Town on a “business as usual” basis; however, we ask that you please keep all non-emergency calls to a minimum so that they may devote their time to those residents in need of emergency services. Effective immediately, the Fire Department will have limited public access. For additional information, please visit their website at www.pelhamweb.com/fire-department or their Facebook page at www.facebook.com/Pelham.NH.Fire.Department. For Burn permits and Contractor permits please call the Fire Department (603) 635-2703 Monday-Friday from
8:00 AM to 4:30 PM.
POLICE DEPARTMENT: The Pelham Police Department is implementing some changes in how they will respond to and handle daily calls for service. Effective immediately, when feasible, the police department will be limiting face to face interactions with the public and public access to the police station will be limited. Any serious or in progress crimes will be investigated in person immediately. All emergency calls will be responded to immediately.
Please contact the police station at (603) 635-2411 for all non-emergencies rather than walking in to file a report. Officers have been instructed to take reports that are less serious in nature over the phone. We will utilize our email system for written statements and photographs of minor property damage. If you do come to the police station lobby you will interact with officers via a lobby telephone. When appropriate, officers will keep approximately 6 feet away from citizens if they have to investigate a crime in person. The Police department will not be providing employment related fingerprint services at the station, conducting car seat installations, and will not be responding to assist with VIN verifications until further notice.
Please know that police department is open and functioning to full emergency response capacity 24 hours per day, 7 days per week during this crisis. If you need emergency police services, CALL 911. For immediate updates please stay connected with our citizen observer tips program at www.pelhampolice.com or visit our Facebook page at www.facebook.com/pelhamnhpolice.
BOARD OF HEALTH DEPARTMENT: The Town of Pelham Health Officer and Deputy Health Officer will continuously be monitoring the COVID-19 crisis. The Board of Health officers can be reached via email at:
Brenda Eaves, Health Officer: email@example.com
Karen McGlynn: Deputy Health Officer: firstname.lastname@example.org
HIGHWAY/TRANSFER DEPARTMENTS: Both departments will continue to operate under normal conditions and normal hours of operations. However, the hours of operation for the transfer station may be subject to change. Transfer station staff may direct traffic to manage efficient and safe access. Any questions may be directed to Frank Ferreira, Highway/Transfer Director, Email at email@example.com or call (603) 635-8526.
Effective Tuesday, March 23, 2020, the Transfer station will only accept single stream and household trash (No electronics, freon, furniture, propane tanks, tires or metal). Transfer station employees will assist citizens by removing single stream and trash from the citizen’s vehicles for disposal. Citizens will be asked to remain in their vehicles at all times while at the transfer station to minimize the risk of exposure to the COVID 19 virus.
The following information details how you can contact the various town offices and/or transact business:
WEBSITE: The Town website address is www.pelhamweb.com . We strongly recommend that you visit the website frequently for new information and updates.
MAILING ADDRESS: Should you need to mail anything to any of the Town Departments, the address is as follows: (Specify the Department) 6 Village Green Pelham, New Hampshire 03076.
GENERAL TOWN OFFICES TELEPHONE NUMBER: (603) 508-3000: Listen to the voice prompts for specific department extensions or contact the specific numbers listed below under transactions.
“HOW TO” COMPLETE TOWN BUSINESS TRANSACTIONS
The following is a list of the transactions most often performed for our residents in our Town business offices, and directions as to how each may be accomplished until the COVID-19 crisis passes and we can safely re-open our doors. Transactions are listed by department.
TOWN CLERK: Transactions by appointment only. Email Town Clerk, Dottie Marsden, at firstname.lastname@example.org or call 603-635-2040. We are evaluating appointments case by case, measured based on the urgency of each matter.
Due to a recent change in the NH DMV hours, effective Monday, March 23, 2020, the Town Clerks office will no longer be open Tuesday evenings. Our new hours of operation are as follows:
Monday through Friday: 8:00 AM to 4:00 PM.
Notary Services: Notary services are suspended until further notice.
Marriage Licenses: By appointment only. Any marriage ceremonies perform on Town property will be conducted outside of Town hall.
Vital Records: Records request (Marriage, Death, Birth, and Divorce Certified) by online or mail in only. We will mail the certified records directly out to you.
Auto Registrations - New/Transfers: Obtain a 20-day temporary plate from any NH DMV by appointment only. Please visit www.nh.gov/dmv to see the press release from NH DMV regarding this. Note, the Governor has authorized an extension for 20-day temporary plates that were issued after March 1, 2020- they will be given until April 30, 2020 to register their vehicles. If you need to come to the Town Clerks office to obtain a new/transfer registration, please call for an appointment.
Auto Registrations- Renewal: by visiting www.pelhamweb.com and select “Online Payments” and follow the payment links. Process online and your registration and decals will be mailed directly to you. You can also mail-in your renewal reminder along with a check. We will mail your completed registration and decal directly to you.
Boat Registrations: By mail only. There will be an additional $5.00 fee added to the check for the Town of Pelham.
Dog Registrations - New dogs: If you have received a letter from us you can register the dog on line at www.pelhamweb.com and select “Online Payments” and follow the payment links or by mail. All other new dog registrations must be done by appointment.
Renewals: Online or mail option only.
Voter Registration / Election related transactions: Email Town Clerk, Dottie Marsden, at email@example.com or call (603) 635-2040 for further information. Curbside service will be provided based on urgency.
TAX COLLECTOR: Tax payments should be mailed to:
Town of Pelham
6 Village Green
Pelham, NH 03076
Alternatively pay online at www.pelhamweb.com and select “Online Payments” and follow the payment links.
For all other resident needs please call the Tax Office at (603) 635-2040 or send an email to:
Dottie Marsden, Tax Collector: firstname.lastname@example.org
Linda Newcomb, Deputy Tax Collector: email@example.com
ASSESSING: For Abatement applications, Property Record Cards, Exemptions and Credits, Intent to Cut Filings, and Verification of Owners for Abutter List please email Susan Snide at firstname.lastname@example.org or call (603) 635-3371.
Most other information can be found on-line at: www.pelhamweb.com and select the “Assessing Department”.
The Town of Pelham is extending the deadline for filing of Personal Credit & Exemption applications until June 1, 2020. This is done in compliance with state laws and administrative rules: RSA 72:33, BTLA rules 102.02 and DRA Administrative Rule Rev 401.01. Which state in part: If any person... was prevented by accident, mistake or misfortune from filing a permanent application on or before the April 15 deadline of the year in which the exemption is to begin.
JUNE 1, 2020- EXTENDED DEADLINE FOR APPLYING FOR ELDERLY, BLIND, SOLAR & WOOD ENERGY EXEMPTIONS AND VETERANS', ALL VETERANS' AND DISABLED VETERANS' TAX CREDITS.
PLANNING DEPARTMENT: Residential and commercial building inspections will continue but will be prioritized for inspections related to life-safety (gas piping, furnace and water heaters, etc). For the time being, while most outside inspections will proceed, no inspections of occupied structures will take place to limit potential virus transmission between citizens and inspectors. Please contact the Building Department main line at 603-635-7811 or via e-mail at email@example.com for specifics.
Building permits: Permit applications are available on the Town website www.pelhamweb.com/planning-department and click on "Forms, Applications and Guidelines" on the left side of the page. Payments will be accepted by mail or delivered by appointment only. Mailed payments can be made by check but in-person payments will be by appointment and accepted by credit card only. Should you need to drop off plans or applications, please contact staff at (603) 635-7811.
Building plan reviews: Plans will be accepted via e-mail or mail. Questions regarding applications should be asked via e-mail or phone as described above. Only if deemed necessary by the Planning Director will in-person meetings with individuals be arranged and only by appointment.
To file land use board submissions (including Planning Board, Zoning Board, Conservation Commission), or to review property files , site plans, subdivision plans, etc., please contact the Planning Office at (603) 635-7811 or firstname.lastname@example.org. Be advised that due to the evolving nature of this pandemic, it is uncertain when land use board meetings will be held. While the Town will try to hold land use board meetings as noticed, it is possible postponements may occur. As posted meeting dates draw near, please call or e-mail the Planning Department for specific information as it unfolds.
PARKS & RECREATION: All Parks & Recreation Programming is currently suspended until further notice. If you have any questions or are seeking information, please contact Brian Johnson via email at email@example.com
HOBBS COMMUNITY CENTER (SENIOR CENTER): Due to the current community health challenges the Hobbs/Senior Center will be closed until further notice. If you are a senior citizen and have a non-emergency issue and are seeking information on elder care services or needed support, please contact Director Sara Landry via email at: firstname.lastname@example.org or call (603) 635 3800.
PELHAM PUBLIC LIBRARY: Due to the current community health challenges, the Library will be closed until further notice. Curb side pick-up of books is currently available by contacting Library Director Greg McClay at email@example.com or by calling (603) 635-7581.
HUMAN RESOURCES / GENERAL ASSISTANCE: All Questions: contact Town Administrator Brian McCarthy at firstname.lastname@example.org or (603) 508-3074.
PTV CABLE STATION: All Questions: contact Jim Greenwood at email@example.com or (603) 635-8645.
CEMETERY: All Questions: contact Nate Boutwell at firstname.lastname@example.org or by calling (603) 635-6974.
SELECTMENT’S OFFICE: Should you have a general question and you are not sure who to call, please contact the Selectmen’s office at (603) 508-3074 or:
Town Administrator Brian McCarthy at email@example.com .
To make note of keeping up to date with the Town on:
and also email notifications by signing up at www.pelhamweb.com/subscribe to receive email notifications of emergency alerts, Town news and department updates.
Please be assured that we will continuously watching how the COVID-19 crisis may impact us locally, and as your Town officials, we are committed to communicating any and all changes to our operating status as well as any recommendations to our residents from public health and other government officials.